Office Assistant / Customer Service Manager

Office Assistant / Customer Service Manager (Job Posted Jan 1, 2023)

Are you excellent with details, well organized, self-motivated, and love helping customers? Are you skilled at multi-tasking and enjoy making sure multiple processes come together to ensure highly satisfied customers? Do you find what needs doing and just get it done? Are you thorough and a good self-thinker? Would you look forward to working only weekdays, without evenings or weekends? We’re looking for someone like you!

We are searching for an Office & Customer Service Assistant.

This person handles the full customer experience, including:

  • assisting customers with ordering, inquiries, and questions
  • inventory control and sourcing product
  • entering orders and ensuring efficient fulfillment
  • using Quickbooks to orders, bills, payments, and inventory
  • handling inquiries, resolving questions, and processing paperwork

We’re looking for a friendly phone voice who loves working with customers. We work hard to solve the reason for their call, and to identify additional ways we can serve them.

This is a great position for someone who:

  • is a friendly person with a welcoming telephone presence
  • strives to provide excellent customer service
  • can uncover customer needs, and provide solutions.
  • loves details
  • excels at being accurate
  • recognizes when details are missed and is motivated to fix the issue
  • is self-motivated to follow through on items needing attention.
  • enjoys performing a variety of daily activities such as answering calls, managing processes, and processing paperwork
  • Can reprioritize as needs change and as deadlines approach
  • effectively communicates verbally and in writing, including using proper grammar and spelling
  • Uses computer software efficiently, including reasonable two-handed typing skills

Great features of this job:

  • Be a big part of a small team – your contribution matters!
  • Ability to contribute to a retirement plan
  • Paid holidays, plus 6 paid vacation days per year
  • We’re open only Monday – Friday 8 am to 5 pm!

Embody our Core Values:

  • Teams Succeed – Desire to be a team player and enjoy working with fellow team members!
  • Keep Improving – Hold yourself accountable and make purposeful decisions for the business and for self-growth.
  • “How” Matters – At Once Source Imaging, we believe in delivering honest, professional, and accurate information to our customers and team members. Building and maintaining customer relationships is a top priority!

One Source Imaging is a leading provider of office supplies & equipment – specializing in desktop printers/copiers, ink & toner supplies, labels, and related products. We’re located in downtown Eau Claire and have been in business since 1986. You can learn more at

To apply:

  • Email an introductory note or letter to
  • Include your resume, approximate earnings range, and reference information